Global (English)
Technical Support
Proper performance and system operation are the most important factors to insure a correct system diagnosis. To maintain your equipment at the highest level, we offer the most complete after-sales support, allowing you to schedule with the maximum confidence.
Our service team is dedicated to your success and helping protect your investment. Our Service Engineers and Clinical Application Specialists will install and train your staff to operate the system effectively. Should you experience a problem or need assistance, our team is ready to assist no matter how small the issue.
On Call Support & Repairs
Our service offers immediate phone assistance with rapid on-site support, remote and on-site repair at your facilities, as needed to solve your situation. For further information, please contact your Esaote Service Center.
Preventive and Corrective Maintenance
Planned and reactive service interventions. The maintenance schedule assures correct performance and minimizes unplanned downtime. Customized maintenance agreements provide services at fixed costs.
Maintenance Agreements
Service Agreements are scalable offerings to meet your changing healthcare needs. Our trained service engineers maintain your system to design specifications with genuine tested parts. Customer's under warranty or maintenance agreement will always have high priority.
Extraordinary Activities
Special services for moving or transferring ownership of Magnetic Resonance systems (i.e. equipment transfer, site planning, de-installation, and re-installation).
Application Support
Our Application Specialists offer remote assistance for system operation, function and knowledge. Additional on-site training can be quoted as necessary.
Electrical Safety Check
We offer electrical safety checks in accordance with the national and international laws, for the protection of patients and operators.
Remote Service
Remote service allows immediate diagnosis of system problems without performing a site visit (i.e. view image, download system images and error logs), to allow earlier problem detection and minimizes downtime in the event of a failure.
Upgrading
Software upgrades are included to maintain your investment at the current standards, extending the life of your initial investment. Hardware Upgrades may be included for an additional fee.
Quality Check
We perform quality assurance visits on demand in order to maintain consistent system and reliable operation.
Technology and features are device/configuration-dependent. Specifications subject to change without notice. Information might refer to products or modalities not yet approved in all countries. Product images are for illustrative purposes only. For further details, please contact your Esaote sales representative.
